Everything you need to know about booking at Beverley Road, New Malden KT3 4AW: cancellations, packages, payment and what to expect. These terms are designed to be fair and straightforward.
Please give at least 48 hours' notice if you need to cancel, reschedule or make any changes, as this keeps things fair for all clients and lets me fill the slot.
Cancellations or rescheduling with less than 48 hours' notice, and missed appointments without contact, will be charged at the full session rate.
If something unexpected comes up, please get in touch as soon as possible. WhatsApp is fastest. The sooner you let me know, the more likely I can find a solution. For more questions about the booking process, the FAQ page covers common queries in detail.
Please wear comfortable, loose clothing to your session. You are welcome to undress to your level of comfort. You will be properly covered with towels throughout. Undergarments should be kept on, and sports shorts are perfectly fine during the session.
For female clients: if your treatment focuses on the back of your body while lying face down, you're welcome to remove your bra for comfort and access, but only if you feel comfortable doing so.
It is normal to feel some soreness or fatigue after your session, particularly if it has been a while since your last treatment or if we have worked across multiple areas. Any discomfort is temporary and typically fades within 24 to 48 hours. Most clients feel noticeably better within a day.
Drink plenty of water after your session. Staying well hydrated supports circulation and helps the tissue recover more effectively from the work done during treatment.
I currently accept cash and bank transfer. Payment is due at the end of your session. A detailed receipt can be provided on request.
A detailed receipt can be provided on request if you wish to submit to your insurance provider for possible reimbursement.
Need to make a change to your booking?
Contact Nick directly on +44 7517 335 358 or via WhatsApp. Full session and package pricing is at the rates page.
Packages are blocks of 3 or 5 sessions at a reduced per-session rate. Payment is made in full before the first session in the block. They are available in 60-minute and 90-minute formats.
All packages are valid for 8 weeks from the date of purchase. Packages are non-refundable, and unused sessions after 8 weeks are forfeited. If you have questions before purchasing, WhatsApp Nick first.
Packages represent the best per-session value available, up to £26 per session less than the standard rate. Full package pricing and details are available on the rates page. WhatsApp Nick before purchasing and he will advise honestly on whether a package makes sense for your situation.
New clients can try a first 60-minute sports massage session at £60 (usually £100) until 31 August 2026. WhatsApp or call Nick directly. Most people hear back within the hour. All 65 reviews are on the reviews page.
MSMA Member — Sports Massage Association (SMA)
If you hold private health insurance, you may be able to claim sports massage sessions back. Check with your provider. A detailed receipt is provided on request.